Refund and Cancellation Policy
How to cancel Jeeya, and when we refund. Jeeya is operated by Sthiroot Private Limited.
1. Cancelling
- Android: Jeeya does not renew automatically, so there is nothing to cancel. If you do not pay for another month, your access ends when the month you paid for ends. You keep full access until then.
- iPhone: your subscription renews automatically through the App Store. To cancel, open your Apple ID subscription settings and cancel at least 24 hours before the end of the current period. You keep access until the period ends.
- You can also stop using Jeeya and delete your account at any time from the app (Profile) or at the account deletion page.
2. Free trial
New users get a 7-day free trial. On Android, no payment is taken for the trial. On iPhone, the trial is free if you cancel before it ends, after which the monthly price is charged. If you pay while a trial is still running, the unused part of the trial ends.
3. Refunds
The monthly fee is for access to the service for that month, so it is not refundable once the paid month has started, except in these cases:
| Situation | What we do |
|---|---|
| You were charged twice for the same month | We refund the extra payment in full. |
| Your payment went through but your subscription was not activated | We activate it, or refund the payment in full if we cannot. |
| A refund is required by law | We refund as the law requires. |
| You bought through the App Store (iPhone) | Apple handles the refund. Request it at reportaproblem.apple.com. |
4. How to ask for a refund (Android payments)
- Email tech@sthiroot.com from your registered email, or mention your registered phone number.
- Include the date and amount of the payment and your Razorpay payment ID if you have it (it starts with
pay_). - We reply within 3 business days. An approved refund goes back to the original payment method (UPI, card or bank account) and usually reaches you in 5 to 7 business days, depending on your bank.
5. Contact
Sthiroot Private Limited · tech@sthiroot.com · Contact page
Last updated: 14 October 2026